Even if your subscription expires, you will still be able to use the component, the component's functionality is not affected by your subscription's status. Disable this if you experience issues modules or menus disappearing. You can use it to keep the same page style along with assigned modules when your staff clicks on email links. Uploads Each department can be configured to allow attachments: Enabling the avatars option will display a small picture in the ticket message. This can be used to announce support time schedule, or other useful information. Staff members see only their departments: 
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Configuration
How do I generate a license code? Start free demo migration. Static assignment type implies that once a ticket has been added, this will not be assigned to anyone - it will be flagged as Unassigned. Free Downloads Take a look at our free extensions ratickets and download them for your Joomla! By enabling this option, a feedback request email will be sent after a set interval of time. This will represent the maximum number of files that your ticket submitters will be able to upload.
Both Global Message and Submit Message can be placeholders, thus making multilanguage a possibility. You can upgrade your subscription from Single Site to Multi-site just by paying the difference. To translate a department namejust open the RSTickets! If the predefined subject option is enabled from within the RSTickets!
Video tutorials on the usage of RSTickets!Pro
By default set to During automated migration we transfer recordsincluding relations between them. Internal notes can be set for each ticket - customers will not see them, only staff members will.
Ticket Code Generation Rule: HelpDesk ticketing system that has a high level of personalization and will meet all of your customer support needs. Date No Time Format: You can use it to keep the same page style along with assigned modules when your staff clicks on email links.
Free Downloads Take a look at our free extensions portfolio and download them for your Joomla! Customize email messages Every message that RSTickets! The only restrictions applied are the fact that you are no longer eligible to extension related downloads updates, plugins, modules, component downloads and you will no longer receive customer support for your registered domain s.
You can manage tickets directly from the backend: All configured emails from this tab will be delivered as BCC to the specified email addresses each on a new line. Note that the upload size and maximum uploaded files can also be restricted by your hosting provider. Free Downloads Take a look at our free extensions portfolio and download them for your Joomla!
How do I generate a license code? This will be checked by default. You are free to edit or modify this according to your needs, but don't forget that all source code changes are lost when an update is performed. This is the key.
Some key improvements have been made por the standard RSTickets! Pro uses three types of priorities low, normal, high as well as three types of statuses open, on-hold, closed. How do I make a purchase?
RSTickets!Pro - Departments
Set the time interval in days when the followup email should be sent. How do I make a purchase? To facilitate component management, the configuration area is divided into 11 tabs: This can be used to announce support time schedule, or other useful information. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records. ;ro provide an unlimited number of rstickeys levels, meta tags and an icon which is shown in the frontend.
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